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Patient Information

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Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data chew sildenafil with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure. In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic.

Have Questions Or Want To Order By Phone? Call Toll Free:

Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery. Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery. Every 2 months: refill is processed approx.

When is my medication shipped?

Every 3 months: refill is processed approx. Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season. We are happy to facilitate requests for a release of your medical records with Felix to your primary care provider. Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers.

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Our assessments have been crafted by the practitioners on our medical team.

KNOW WHAT TO ASK FOR

Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it. If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

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Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account. After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. During your assessment, you will have the opportunity to send your practitioner questions via secure messaging. In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy. Go to Billing, and you will be able to update the credit card information on file.

Side Effect Incidence Rate Severity Commonly Reported Symptoms Recommendations
Headache 20-30% Mild Throbbing head pain Take with food, stay hydrated
Flushing 10-15% Mild Redness of face, neck Reduce dose if persistent
Nasal Congestion 8-12% Mild Stuffy nose Use decongestants with caution
Dizziness 5-10% Mild Lightheadedness Avoid sudden movements
Visual Disturbances 4-6% Mild Blue tinge, blurred vision Dose adjustment or discontinuation

The cost of the checkup visit varies by category, but in many cases there is no charge, so long as you complete your checkup visit before your current prescription expires. Felix charges a fee for the online visit. In most cases the fee is $40 but varies by treatment category.

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A signature upon delivery may be required. Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner. The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

How Does Canadian Meds Pharmacy Work?

All packages are shipped via Express Post, which usually takes 2-3 business days. You will sildenafil online ireland receive an email with your tracking number once your treatment has been shipped. You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication. There is currently no cost to have your medication sent to you from our Felix Pharmacy network. Your tracking number will be activated when the courier picks up your shipment from the pharmacy. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist. Treatment costs vary but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your treatment before insurance, during the online visit but will only be billed for medication costs for your prescription once it is approved and sent to our pharmacy. Once approved, your treatment and payment will be processed within one to two days. Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.

Patient Forms

Please allow until 6 pm the following business day, and you should then be able to see the status of your package. If the tracking number still isn’t working, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it. We’ll contact you via email if your package is returned to us! For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy.

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Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist’s professional judgment. If you require assistance with a returned package, please reach out to our Patient Support team through the chat bubble in the bottom right corner. Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support While it is illegal in Canada to display market pricing for prescription medication, you will be able to see the estimated cost of medication during the online visit. The price shown is an estimation and will vary if the healthcare practitioner prescribes you a different medication, or if you have insurance or benefits coverage.

All estimated prices shown during the online visit include the pharmacy fill fee based on the refill schedule of your choice. Yes, the visit fee is charged when you submit your visit and is generally refunded if the visit is denied by your healthcare practitioner.Exceptions apply: Weight Loss visit fees are refunded only if you are deemed clinically ineligible. Visit fees for Diagnostic categories (Metabolic Health, STIs) and Menopause are non-refundable. For these complex health categories, the visit fee covers the practitioner’s time to review your medical assessment, issuing a lab requisition, reviewing your lab results with you, and making a diagnosis if applicable. Treatment coverage varies greatly between different insurance plans. The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan. Insurance coverage for treatment plans through Felix doesn’t include the cost of your visit. Go to Billing where you can add or update your insurance information on file.

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If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home. You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time. You can expect to receive a response from a healthcare practitioner within 48 hours of submission. Delays may occur at high volume periods or over statutory holidays – we thank you for your patience and look forward to supporting you.

Can I just get the treatment and skip the online visit?

Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network. You will find the official receipt for your medication costs within your package from the pharmacy.

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